Return to Help Index| Order Status | |
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| Expedited Shipping/Delivery Timeframes | |
Language Lizard orders that ship via UPS are generally received by the customer in 5-10 business days (2-4 days processing time plus 2-5 days for UPS Ground shipping. You will be notified upon shipment if any item is on backorder. If US Media Mail is chosen, orders are generally received within 14 days in the 48 states (though timing is not guaranteed), and can take several weeks outside 48 states. Note: Orders of 1 or 2 items (and orders to Alaska/Hawaii/PR) may be sent via US Mail given the high cost of UPS to some areas. This will be determined at time of shipment; Language Lizard reserves the right to send small orders via US Mail rather than increase shipping costs to the customer.
Language Lizard offers expedited delivery for the 48 states only, which would arrive in 3 business days (1 day processing and 2-day air delivery, United States orders only). However, we check inventory on all items to make sure there are no backorders before charging you for expedited shipping. If you prefer this option, please write "APPROVE EXPEDITED SHIPPING" in the order notes section when placing your order. The charges for this expedited shipping are outlined below and will be added to your total order cost after the package ships. Note: Posters require a separate UPS package and increase the expedited UPS charges considerably. If you are requesting expedited shipping and your order contains a poster, please add $20 to the expedited shipping rates below.
*Handling fee of $10 per order covers warehouse processing and packaging fees. See note in italics above regarding extra charges for orders containing posters.
**By end of day Saturday.
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| Has my order shipped? | |
Click the "My Account" link at the top right hand side of our site to check your order status. If your order shipped via UPS, a tracking number will be posted to your account within 1-2 business days after the order has shipped. Domestic orders generally arrive at locations in the continental US within 10 business days after the order has been placed. If you have any questions about your order, please contact us via email or by using the contact submission form on our site; please reference your order number.
(Note: For international orders, please see the International Shipping section in the Customer Service tab for details.) |
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| How do I track my order? | |
Click the "My Account" link at the top right hand side of our site to track your order. A UPS tracking number will be posted to your account within 1-2 business days after the order has shipped.
(Note: For international orders, please see the International Shipping section in the Customer Service tab for details.) |
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| My order never arrived. | |
Click the "My Account" link at the top right hand side of our site to track your order status. If your order displays your Package Tracking Numbers, check with the shipper (UPS) to confirm that your packages were delivered.
(For international orders, please see the International Shipping section in the Customer Service tab for details.) NOTE: If you provide an incorrect address and a package is returned to our warehouse, we will contact you for an updated address. We will need to charge you for the re-shipment charge as well as a $5 processing fee. |
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| An item is missing from my shipment. | |
Click the "My Account" link at the top right hand side of our site to track your order status. If an order has partially shipped, or any items have been backordered or removed from your order, you will be contacted and not charged for the removed item(s) (Please see section below for more information on backorders and out of stock items.)
If you have any questions about your order, please contact us via email or by using the contact submission form on our site; please reference your order number. (For international orders, please see the International Shipping section in the Customer Service tab for details.) |
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| Backorders & Out of Stock items | |
| Backorders & out of stock items All stock for items in your order are checked when the order is processed. If an item is out of stock, you will be notified and given an option to make a substitution. If we expect the item to be available soon, we will offer the option to keep the item on backorder. In this case, we will ship the item(s) when they come in stock in our US warehouse. If you wish to cancel the item(s) on backorder, please send us an email and include the order number. If backorders are not cancelled, your order will stay open until all backordered items have shipped. Once the item has shipped from our warehouse, it cannot be cancelled from the order. Canada & International Backorders: Unfortunately, due to the high cost of shipping to Canada and overseas, we cannot offer free backorder shipping on any non-US shipments. All stock for items on orders are checked when the order is processed. If an item is out of stock at that time, you will be notified and given an option to make a substitution. If we do not get a response in one business day, we will ship the order without the unavailable items. You will NOT be billed for the unavailable item(s). |
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