Find quick answers to your questions below...
Contact Us
Contact Language Lizard
Contact Us
Order & Payment Options
Online Orders
Purchase Orders - Libraries & Schools
Email / Mail Orders
Fax Orders
Phone Orders
Personal Shopper Orders / Quotes
W9 and Vendor Forms
Mail/Purchase Order Form
Gift Orders
Retail Outlets
Order Status
Expedited Shipping/Delivery Timeframes
Has my order shipped?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
Backorders & Out of Stock items
Return Policy & Process
Return Policy
Return Process & Return Form
Shipping & Delivery - Canada
Canada Shipping
Shipping & Delivery - US
Shipping Method & Delivery Timeframes
Tracking & viewing your orders
US Shipping & Processing Fees
Shipping & Delivery - International
Can I check the status of my International Order?
International Bookstores / Libraries / Schools
International Shipping - Ordering & Payment Options
Which countries do you ship to?
Who should I contact with questions about my International Order?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Privacy and Security
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I apply a Gift Certificate?
How do I use a coupon or discount code?
How do I find or search for my product?
How do I navigate the site?
Additional Support
PENpal Help & Support
Request a brochure.
How do I contact you?