Language Lizard - Help

Find quick answers to your questions below...

Contact Us
• Bilingual Books Personal Shopper Service
• Contact Language Lizard

Order & Payment Options
• Fax Orders
• Gift Orders
• Online Orders
• Mail Orders
• Phone Orders
• Purchase Orders - Libraries & Schools
• Retail Outlets
• Mail/Purchase Order Form

Order Status
• Expedited Shipping/Delivery Timeframes
• Has my order shipped?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• Backorders & Out of Stock items

Returns
• Return Policy
• Return Process & Return Form

Shipping & Delivery - Canada
• Canada Shipping

Shipping & Delivery - US
• Shipping Method & Delivery Timeframes
• Tracking & viewing your orders
• US Shipping & Processing Fees

Shipping & Delivery - International
• Can I check the status of my International Order?
• International Shipping
• Which countries do you ship to?
• Who should I contact with questions about my International Order?

My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.

Privacy and Security
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I apply a Gift Certificate?
• How do I use a coupon or discount code?
• How do I find or search for my product?
• How do I navigate the site?

Additional Support
• PENpal Help & Support
• Request a brochure.
• How do I contact you?