Find quick answers to your questions below...
Contact Us
Bilingual Books Personal Shopper Service
Contact Language Lizard
Order & Payment Options
Fax Orders
Gift Orders
Online Orders
Mail Orders
Phone Orders
Purchase Orders - Libraries & Schools
Retail Outlets
Mail/Purchase Order Form
Order Status
Expedited Shipping/Delivery Timeframes
Has my order shipped?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
Backorders & Out of Stock items
Return Policy
Return Process & Return Form
Shipping & Delivery - Canada
Canada Shipping
Shipping & Delivery - US
Shipping Method & Delivery Timeframes
Tracking & viewing your orders
US Shipping & Processing Fees
Shipping & Delivery - International
Can I check the status of my International Order?
International Shipping
Which countries do you ship to?
Who should I contact with questions about my International Order?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Privacy and Security
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I apply a Gift Certificate?
How do I use a coupon or discount code?
How do I find or search for my product?
How do I navigate the site?
Additional Support
PENpal Basics: How to Use the Record Pen
Request a brochure.
Teachers Love PENpal
Using PENpal to Foster ELL Oral Language Development
How do I contact you?